The Inspector-General of Police, IGP Olatunji Rilwan Disu, psc(+), NPM, has approved the appointment of SP Awu Fidelis Jonah as the substantive Head of the Complaint Response Unit (CRU) of the Nigeria Police Force, in furtherance of efforts to strengthen accountability, responsiveness and public confidence in Police complaint-management processes.
SP Awu is a seasoned Police officer with experience in public complaints management, supervision, criminal investigation, leadership and international peacekeeping. Over the course of his career, he has served in different professional and operational capacities, including as a pioneer member of the Complaint Response Unit, where he rose through several responsibilities to become Second-in-Command before his present appointment.
His experience within the CRU spans complaint handling, call-centre operations, supervision, citizen engagement and institutional accountability.
SP Awu holds a Higher National Diploma from the Federal Polytechnic, Nasarawa; a Postgraduate Diploma in Crime Management and a Master’s Degree in Criminal Justice System from Kaduna State University; as well as a Master’s Degree in Security and Strategic Studies from the Nigerian Defence Academy, Kaduna. He is also a graduate of the Advanced Detective Course 67 at the Police Staff College, Jos, and has undergone relevant human rights and professional policing training.
From 2022 to 2023, he served as Deputy Contingent Commander, Formed Police Unit Contingent 11, Mogadishu, Somalia, further broadening his leadership, operational and multinational policing experience.
The IGP charged the new Head of the CRU to sustain professionalism, prompt response to public complaints, respect for human rights and effective engagement with members of the public, while ensuring that complaints against Police personnel are handled transparently and in accordance with established procedures.
The Nigeria Police Force remains committed to strengthening internal accountability mechanisms, improving responsiveness to public concerns and promoting professional, rights-respecting and people-centred policing.
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